EssayPenguins.net helps with paper writing needs!
Toll-free number: 1-800-021-0161
ONLINE CHAT

FAQ

Questions About Our Products

What type of writing do you offer?

For Students: We provide all types of academic writing, including essays, term and research papers, projects of any kind, proposals and abstracts, case studies, book reviews, lab reports, difficult homework assignments, theses, dissertations, admissions/scholarship essays, as well as thorough editing and proofreading.

For Career Professionals/Job Seekers: We provide unique and compelling resume design and writing, CV’s, and cover letters.

For Business Pros: We write reports (graphics included), white papers, news and press releases, manuals and e-guides.

For Web-Based Entrepreneurs: We produce all forms of copywriting – web design and content, articles, blog posts, social media profiles, press releases, etc.

What academic levels do you write for?

We have writers for all academic levels and for all subjects, from secondary through graduate schools.

How long does it take to get a research paper?

We are able to meet even the most urgent deadlines, because our writers are degreed experts in their fields, know exactly what resources to use, and have so much experience writing papers. You will need to designate your deadline on the order form you complete. Ideally, you should give a deadline with a couple of days to spare, in case you want revisions on your final draft.

Questions About Our Policies

What if my essay is plagiarized?

It won’t be. We have a no-tolerance policy for plagiarism, and all of our writers are aware of this. So that we can guarantee a plagiarism-free piece of writing, we submit every finished product to a software scan for plagiarism. If, on a very rare occasion, we should find plagiarism, the product is sent back to the writer for revision. The only plagiarism we have found has been because a writer failed to encase something in quotes or forgot to include a citation.

What if I don’t like something about my paper?

We have a Revision Policy published on our site. In general, we provide revisions for free if a customer wants something changed. The only time we charge for a revision is if the customer’s request constitutes a change from the original order instructions. In either case, revisions are handled quickly, to prevent unnecessary delays.

How do I know that my credit card information is secure?

We use a third-party payment processor, just like other retailers on the web. When you check out and make your payment, that SSL-certified processor completes the transaction. No one at EssayPenguins.net ever has your credit/debit card of bank information. You will see the familiar green padlock when you make payment, so that you know your information is secure and encrypted.

Will you keep my confidentiality? I don’t want anyone knowing that I am using a writing service.

All of our customers enjoy full confidentiality. Our Privacy Policy is published on our site, and it addresses this issue I detail. “In a nut shell,” however, we protect all identities and other personal information (we do ask for your name, email and phone number) are encrypted and secured by a firewall. As well, it has always been and will always be our policy never to reveal never to reveal the names of our customers, never to share, sell, or distribute their information. As you communicate with our staff and your writer, you will be known only by your first name and an assigned ID number.

Questions About Pricing

How do you determine pricing and, specifically, what you will charge me for a ten-page paper?

The actual cost of a writing product is based upon several factors, and genre and length are only two of them. Other factors include the customer’s academic level (we use writers with different levels of degrees, dependent upon the customer’s level), the amount of research involved, if any, and the deadline. So, a high school essay without a research requirement will cost far less per page than a major university-level research work. A university-level paper that we have 2 weeks to produce will be less than one that is due in 2 days. Title pages, bibliographies, and tables of contents are all free pages, while other companies charge for them. Your price is calculated as you complete each field on the order form, and you will know the exact cost before you ever submit that order.

Do you ever negotiate price?

As a rule, no. Sometimes, when a customer has a hugely complex and lengthy work (such as a dissertation), we discuss a total price to be paid in increments before each chapter is begun. For normal academic writing, however, we have standard pricing based upon the details of each order. 

Is there any way for me to get a lower price?

Yes, by taking advantage of our discount program and special sales that we run on a pretty regular basis. All new customers get a 15% discount on their first orders; regular customers enjoy discounts which get progressively larger as they continue to use our service. And we also have a permanent discount plan for our VIP customers based upon the total amount they have ordered over time.

Questions About our Staff

Do you have qualified writers for all subjects?

Yes, we have quite a large staff of writers. As a group, they hold Bachelor’s, Master’s, and Ph.D.’s in all academic disciplines, and write only in their specialty fields. We continue to add to this staff all the time, as curricula evolve, so that we always have a writer for any topic.

How do I contact someone if I have questions?

We have a customer service staff that works in shifts around the clock. You may call, chat, or email. They help customers with their orders, answer questions, set up customer account pages, and are just generally available for any issues a customer may have.

Do you have people who can just edit and proofread my papers?

Yes, we do. These are high-level degreed pros who have been editing for years. This service is quite popular with a number of our undergraduate and graduate-level customers, and our editors work quite quickly.