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Because we gather and in some instances retain information related to customers and visitors to our website, we have decided to write and publish this privacy policy. The purpose of this policy is to explain what kind of information we gather, what we do with that information, and to provide assurance to our customers that their information is safe with us. There are three categories of individuals/entities for whom this privacy policy applies:

  • Past and present customers who have provided us with any personal or financial information
  • Any individual/entity visiting our website for information or who may have inadvertently entered our website.
  • Any individual/entity using our client portal or contacting EssayPenguins.net using written communication, phone call, text messaging, or email.

Collecting Information That is Not Identifying

There are several reasons why we collect non identifying aggregate information from website visitors. Here is the information that we collect:

  • Time and date stamps when visitors enter our website
  • How much time is spent on our website in general and on each page within our website specifically
  • The type of device or browser that is used to access our website

We gather this information so that our analytical software can process this data and provide reports to our web developer and our marketing staff.  Your name, address, contact information, or computer's IP address is not included in this data. We use this data solely for internal purposes.

The reason that we collect aggregate data is to ensure that every visitor to our website has the best experience that we can deliver. We want to make sure that a customer using a tablet has the same high quality experience as a customer logging in with a desk top pc. We do not share this information with any entity that is not associated directly with EssayPenguins.net.

Storage and Gathering of Customer Data that is Identifying

As with other websites, if you place an order with us, we need to ask you to provide personal and identifying information. This information includes, but is not limited to, your email address, your first and last name, and your phone number. We gather this information in order to fulfill your requests and to provide our writer with a means to contact you about your order. We will use this contact to:

  • Ask and answer any questions
  • Clarify special instructions
  • Inform you of a change in the status of your order
  • Inform you that you may download your paper
  • Contact you by phone in case of an emergency

Financial Information and Payment Processing

When we process your order, we gather financial data and we submit that data to a third party vendor for processing. That vendor uses widely approved and accepted SSL technology to process your payments. You may remit payment to us via eCheck, debit/credit card, PayPal, or wire transfer. We do not store or view any of your financial data.

Protecting Your Personal and Financial Data

We are well aware at EssayPenguins.net that it is extremely important to protect and secure personal and financial data. We understand the potential damage that our customers might suffer, and we understand the damage we will suffer if we do not take proper measures to secure customer information. Here is what we do to keep your data protected:

  • Writers and staff members only know your first name unless it is necessary to know additional information to process your order.
  • We generate a customer number for you in lieu of identifying you with potentially sensitive information.
  • We do not provide your information to third parties without a subpoena.
  • We provide you with a secure and password-protected login.
  • Your email address is only used internally to communicate with you regarding your order and to inform you of discounts and other offers.
  • We provide you with a means to unsubscribe from promotional emails.
  • We don't sell or rent your email address to any third party.
  • We will purge your personal information from our system upon your request.
  • We do not have access to your financial information such as credit card numbers or bank account numbers.

Addressing Your Complaints and Questions

Because of the potentially serious nature of concerns, questions, or complaints related to customer privacy and retention of customer information, we implore customers to contact us right away with any concerns. Upon receipt of a complaint, question, or concern, we will act immediately to provide an answer or to begin an investigation. We have not received complaints about privacy, but we are aware that there are people with nefarious intentions, and we want to remain vigilant.

Other Websites

Sometimes, links will be published on our website that lead to external websites that are not owned by EssayPenguins.net. The presence of these links are not indication that of any endorsement by EssayPenguins.net, or any acceptance of liability for the contents or safety of these external websites. Any claim we make regarding the safety of customer information or accuracy of information is null and void when customers exit our website.

Please contact our customer care team with any questions about our privacy policy. We want visitors to know that their information is safe with us and that their use of our service will always remain confidential.