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In order to protect the interests of both our customers and EssayPenguins.net, our website has several pages dedicated to clarifying our polices. We urge all visitors to read each and every one of these, in order to understand everyone’s rights and responsibilities. When you place an order with us, you automatically agree to be bound by these policies.

Product Usage: Every deliverable that is purchased by a customer of EssayPenguins.net is intended to only be used for demonstration, reference, and research. The consumer assumes all risks related to his/her use of our products. Further, a customer may not sell, share, or otherwise distribute any product received from EssayPenguins.net, without our prior permission in writing.

Customer Contact Information: It is impossible for us to conduct business in a reliable manner without having accurate customer contact information. When a customer's contact information changes, it is his/her responsibility to contact us and inform us of the new information. Customers must ensure that their name information, email, and phone number in our system is always up to date. We will not be held accountable if a deliverable is late because a customer's contact information was inaccurate or incomplete.

Customer Special Instructions: We understand that our customers often have special requests and instructions they wish for us to follow. It our pleasure to comply with these. However, we must demand that these instructions be detailed and clearly written. If the request is specifically related to how the deliverable is to be written, our writers may need to communicate with you in order to get more information. Please check your text and email messages, or log into your account to view any communications from us regarding our requests for clarification or more information. If communications are not responded to in a timely manner, it may result in a deliverable being late, or inaccurate. We are not responsible if this occurs.

Technical Issues: As with any other business that relies on computers and the Internet, we occasionally encounter technical difficulties. These include but are not limited to power failures, hardware issues, and internet outages. As we have no control over these events, we are not able to take responsibility for delays or other problems that result from technical problems.

Order Cancellation: We realize that a customer may occasionally need to cancel an order. It is our desire to handle cancellations in the fairest way possible for both our customers and our writers. For this reason, we will pro-rate refunds according to the percentage of work the writer has completed. In addition to this, we reserve the right to issue a credit in lieu of a refund.

Revision Policy: Our policy on revisions is to honor requests for changes anytime a customer is unhappy with the final product. If the revision is due to our failure to comply with customer's written directives, we will gladly complete the changes for free. On the other hand, if the customer wants changes based on new instructions or information, we will charge a rewriting fee.

Processing Payments:  When you place an order with us, you agree that we will bill you for our services. You may opt to pay for these services using your credit or debit card, Bank Account, wire transfer, or PayPal account. No work will begin until payment in full is received.

Use of Sources for Research Purposes: As they conduct research necessary to complete a written work, our writers will use sources that they judge to be the most accurate, up to date, and appropriate for the level of study of the customer. You may request that we use specific sources or that we eliminate specific sources from consideration. These instructions can be given to us at the time the order is placed, or in a following communication. If the requested sources can be easily located, our writers will require no additional action from the customer. However, if this is not the case, customers are expected to provide us with the information by uploading to the client portal or attaching the relevant documentation to an email. If we must spend money to obtain any materials that cost will be billed to the customer’s account, with the work being withheld until payment is made in full. Please send all materials to us as quickly as possible in order to avoid delays. We are not responsible for delays if a customer fails to comply with this request. Depending on your deadline, you will be given a specific timeframe in which to upload resource materials – please follow this timeframe, so that there is no delay in production of your order.

Plagiarism: We utilize plagiarism verification software that is the same as that which is used by institutions of higher learning. Thanks to this technology, we have never received a complaint of plagiarism that was proven to be accurate. If you ever believe that a deliverable contains plagiarized content, we will prove a turnitin.com report for your peace of mind. In the event that content that is not original is discovered, we will revise it for free.

Time Line for Uploading Reference Materials: If you request that our writers use specific sources, it is your responsibility to upload these sources in a timely manner. Please adhere to the following schedule:

  • Upload information within 8 hours if the paper is due between 48 hours and 14 days
  • Upload information within 1 hour if the paper is due between 12 hours and a day
  • Upload information in 30 minutes if the paper is due in less than 12 hours.

Cookies: We utilize cookies to make your experience on our website better. We understand that you may want to block cookies for your own reasons. Please consider making an exception to this for our website. If you do not, you may experience technical difficulties.

The Customer Support Staff at EssayPenguins.net: We have customer support staff available to help you or answer questions no matter the time of day. Please contact us whenever you need assistance, and we will make every effort to help.

Deadlines: As long as customers respond to communications in a timely manner, and we encounter no technical difficulties, we are able to meet deadlines virtually 100% of the time. However, if customers fail to respond to communications or to upload needed materials we may be unable to deliver written works in a timely manner. In order to avoid this, please check your communications on a regular basis. On occasion, your bank may request that we provide proof of your identity. This means that we must ask you to upload identifying documentation. If we fail to miss a deadline due to your failure to upload this information or your financial institution’s failure to respond promptly, we cannot be held accountable.

Customer's Academic Level: In order to provide academic papers that are grade level appropriate, we must know your grade level. If we do not have this information we may inadvertently deliver a paper that is well above or below what is realistically expected for your level of education. This can result in accusations of academic dishonesty or low marks.

Legal Issues: As we are not attorneys, we are unable to advise our customers on the legality of doing business with us. Customers must determine for themselves if conducting business with us is within the bounds of laws that apply to them. As a general rule, our products and services fall under the same laws as any online retailer. Please note also that if we receive proof that fraud or other cybercrime has occurred, we are obligated to inform law enforcement, and to cooperate fully with any resulting investigation.

Special Offers: We regularly communicate with our customers regarding special offers, discounts, and new services. If you do not wish to receive these communications, you may unsubscribe or opt out. Instructions on how to do so are included in these communications:

Delayed Payments: The timeliness with which we make your deliverable available is dependent upon our receipt of payment in a timely manner. Please pay as soon as possible and ensure that no balance is outstanding.

As always, we are available to answer any questions you may have about our procedures, policies, and processes. Please contact our customer support department at any time, by email, chat or telephone. Someone is always available!